Flight tickets / Airlines rating / Air Serbia

Airlines rating

Air Serbia
34 place

Air Serbia
4.26

Air Serbia
Air Serbia
Voting started: 05 April, 2013
Passengers voted: 701
Parameters evaluated: 31 146
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Appearance
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity

Basic information

Air Serbia
Air Serbia is a national carrier and the largest airline company in Serbia. During the times of Yugoslavia it was one of the largest airlines in Europe. It was founded in 1927 as Aeroput and is one of the oldest ones in the world. It stopped operating in during WW II, and resumed is work in 1947, having been renamed as JAT (Jugoslovenski Aerotransport) on 1 APril 1947, and then Jat Ariways in 2003. Since October, 2013, the company has been named as Air Serbia. The base is Nikola Tesla Airport. The company operates regular international flights to 28 destinations in 20 countries. Controlling interest belongs to the government of Serbia, and 49% of shares together with the right to manage the company for 5 years were purchased by Etihad company.
Basic information
Country:
Serbia
Year of founding:
1927
IATA code:
JU
ICAO code:
JAT
Digital code:
115
Country: Serbia
Year of founding: 1927
IATA code: JU
ICAO code: JAT
Digital code: 115
Airline contacts
Official website:
www.airserbia.com
Address:
Bulevar Kral Alexander Boulevard 17, 11000 Belgrade, Serbia
Phone number:
+381 (11) 311 21 23
Fax:
+381 (11) 20 10 671
E-mail:
[email protected]
Official website: www.airserbia.com
Address: Bulevar Kral Alexander Boulevard 17, 11000 Belgrade, Serbia
Phone number: +381 (11) 311 21 23
Fax: +381 (11) 20 10 671
E-mail: [email protected]
Aircraft fleet: Boeing 737-300, Airbus A300, Airbus A320, Airbus A319, ATR-72-200, ATR 72-500

FEEDBACKS ABOUT THE AIRLINE (1)

Daniele Piccin
12 August, 2019
This review will be useful to all those who are about to choose to fly with a small airline like Air Serbian. Maybe you will say that to save a few euros it is worth flying with this company, maybe in the evening. After my bad experience with Air Serbian, I strongly advise to avoid making this gamble, and now I explain why it is better to rely on well-structured companies even in low cost. In case you happen to miss a connection or your flight is canceled, companies like Easy Jet will more easily have the opportunity to move to another airline flight within a few hours. With Air Serbian I happened to be kidnapped for a whole day in a hotel (even if excellent) in Belgrade, waiting to have a seat on the only other flight scheduled for Athens the next day. So far you could say you`ve already heard a similar story. The thing that left me speechless are the ways and the disorganization with which the Air Serbian staff treated me. The nightmare began when after 4 hours we were embarked (around midnight) on an airplane with the air conditioning off, an experience that I do not wish on anyone, where some people have had panic attacks or felt sick. The only thing the hostesses were able to do was to serve us a glass of water with hasty ways, showing total disregard for the discomfort of people getting on the aircraft. During the trip the Hostesses again showed themselves, showing trolleys of food for a fee. But the saddest surprise came when I arrived at Belgrade airport, where it was announced with great ease that I would have to lose an entire day in order to get on another flight to Athens. The ridiculous thing is that on several occasions I have asked to speak with someone from Air Serbian to be able to discuss any compensation or flight commutation with another company, but the answer has always been that whoever was handling the problem was airport staff and not of the company (even though they officially wore the Air Serbian uniform). To make sure that this staff was openly lying, I asked several people (before explaining my problem) if they worked for Air Serbian. Their first response has always been to actually be part of the company, but as soon as I exposed the flight problem, they childishly declared that they did not belong to the company. Now I`m here waiting for this nightmare to end tonight (I hope), and I can give you the dispassionate advice not to fly with Air Serbian, that like Alitalia, has selected them and trained arrogant and unprofessional staff. Etihad (majority shareholder of both companies) is warned, if you want to increase the business of your companies, you have to do a much more thorough selection and training of personnel, Easy Jet teaches.

Other popular airlines:

other-popularSee airline rankings
Virgin Australia AirlinesVirgin Australia Airlines Sichuan AirlinesSichuan Airlines Myanmar AirwaysMyanmar Airways KLMKLM Bangkok AirwaysBangkok Airways Middle East AirlinesMiddle East Airlines Hainan AirlinesHainan Airlines LAN AirlinesLAN Airlines Azerbaijan Airlines (AZAL)Azerbaijan Airlines (AZAL) Avia Traffic AirlineAvia Traffic Airline Austrian Airlines Austrian Airlines Star PeruStar Peru Thai VietjetThai Vietjet Indonesia AirAsiaIndonesia AirAsia Czech AirlinesCzech Airlines Uzbekistan AirwaysUzbekistan Airways